Access to the internet has created connections and opportunities for local governments to communicate with the public that previously have not existed. New technologies and the internet have impacted the way public administration operates enabling greater efficiency in delivery of information and services to citizens and businesses and importantly, creating opportunities for more transparency and accountability in public administration. With the development of social media, a new means of communication with citizens and business has emerged and local governments are often slow to grasp the opportunities that the newer communication platforms provide.